Billy Bishop Toronto City Airport Named Canada’s Best Airport in 2024 AirHelp Score Report
Billy Bishop Toronto City Airport has been named Best Airport in Canada in the 2024 edition of the AirHelp Score Report – a comprehensive data-based evaluation of international airports based on service quality, on-time performance, claims processing and food and shops.
AirHelp surveyed passengers between May 1, 2023, to April 30, 2024 about their most recently used airports, tracking on-time performance, customer feedback and the quality of food and shopping options at 239 airports globally.
To be recognized as Canada’s Best Airport by AirHelp speaks volumes about our approach to customer service, our unbeatable convenience and the passenger experience that makes Billy Bishop Toronto City Airport truly unique. Ranking first in Canada, and among the world’s best internationally, underscores what so many in Toronto already know – that our downtown airport is a valuable asset that provides the connectivity, opportunities and experience that make our city world class.
Our workers are the heartbeat of this airport, and this recognition is testament to their passion, commitment, and service-oriented spirit. Thank you to our Porter and Air Canada passengers for ranking Billy Bishop Toronto City Airport number one in Canada—a fitting complement to the overwhelmingly positive public opinion research released just over a month ago, wherein 98% of those who use the airport rated their experience as positive.
Billy Bishop Toronto City Airport is an award-winning gateway to Canada’s largest city, offering unmatched convenience just minutes from downtown Toronto. Serving passengers since 1939, the airport provides service to more than 20 cities across Canada and the U.S., with connections to more than 100 global destinations through its airline partners, and a U.S. Customs and Border Protection Preclearance facility opening soon.
Renowned for its accessibility, stunning skyline views and 98% passenger satisfaction rating, Billy Bishop Toronto City Airport supports critical regional services, including medical travel and medevac operations through Ornge. It is also a key economic driver, supporting more than 4,000 jobs (2,000 directly associated with its operations) and generating approximately $2 billion annually for the regional economy.
Committed to sustainability, the airport is a three-time recipient of the Airports Council International–North America’s Environmental Achievement Award and is certified under Level 1 Airport Carbon Accreditation.
Billy Bishop Toronto City Airport is owned and operated by PortsToronto. Nieuport Aviation is the terminal partner and operates the airport’s complimentary shuttle service to and from downtown Toronto.